No, the pump should not reach the bottom of the dispenser
If you unscrew the lid of you dispenser, you might notice, that the pump does not reach the bottom of the dispenser.
Many would consider this to be a defect. But it is not.
Our dispensers use a (under)pressure to ‘pull’ up the cream. So it is not necessary for the pump to reach the bottom.
It you open the packaging, you can easily remake the (under)pressure:
Recreate the pressure by pumping a few times, and it works correctly again.