BEAUTE PACIFIQUE COMMITMENT TO PRIVACY

Beaute Pacifique ACN 621 131 235, are committed to managing personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other applicable privacy laws.

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.

In this Privacy Policy, “we” and “us” refers to Beaute Pacifique and “you” refers to any individual about whom we collect personal information.

ABOUT BEAUTE PACIFIQUE

Beaute Pacifique is a global organisation comprising a number of divisions including “marketing”.

Beaute Pacifique produce and supply a range of skin, beauty and hair care products both in Australia and in many countries around the world.

Please contact us for a full list of the companies which comprise Beaute Pacifique and which are subject to this Privacy Policy.

WHAT INFORMATION DOES BEAUTE PACIFIQUE COLLECT ABOUT YOU?

The following is a list of groups of individuals from whom Beaute Pacifique collects personal information and the type of information collected from those individuals.

Clients and prospective clients

When you enquire about our products and services or when you become a client of Beaute Pacifique, a record is made which includes your personal information.
The type of personal information that we collect may vary depending on the circumstances of collection and the kind of product or service that you request from us, but will typically include:

• Your name, address, email address and telephone number.
• If you consent, we also collect scanned images of your skin to allow you to follow and compare its condition over time.
• Any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Beaute Pacifique.

You can always decline to give Beaute Pacifique any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.

Prospective employees/applicants

We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.

We may also collect personal information from third parties in ways which you would expect (eg, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions.

Other individuals

Beaute Pacifique may collect personal information about other individuals who are not clients of Beaute Pacifique. This includes customers and members of the public who participate in events we are involved with; individual service providers and contractors to Beaute Pacifique; and other individuals who interact with Beaute Pacifique on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Beaute Pacifique. Generally, it would include eg your name, contact details, and information regarding our interactions and transactions with you.

If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.

In limited circumstances, Beaute Pacifique may collect information which is considered sensitive information. For example, if you are injured at an event promoted or delivered by Beaute Pacifique we may collect health information about you in an emergency or otherwise with your consent.

We may collect personal information about children (eg, when children participate in events we are involved with). Where children do not have sufficient maturity and understanding to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf.

You can always decline to give Beaute Pacifique any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.

Visitors to our websites

The way in which we handle the personal information of visitors to our websites is discussed below.

HOW AND WHY DOES BEAUTE PACIFIQUE COLLECT AND USE YOUR PERSONAL INFORMATION?

Beaute Pacifique collects personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide services including dermatological consultation and and the provision of our products to you. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you and/or third parties and managing client relationships.

The purposes for which Beaute Pacifique usually collects and uses personal information depends on the nature of your interaction with us, but may include:

• Completing your order and facilitating delivery of products;
• Dermatological consultation and cosmetic treatment;
• To allow you to follow the condition of your skin over a number of years by storing your ultra-sound images, if you consent to this occurring;
• Provision to you of our newsletters and individual marketing, including customized offers and services
• Responding to requests for information and other general inquiries;
• Managing, planning, advertising and administering programs, events, competitions and performances;
• Researching, developing and expanding our facilities and services;
• Informing you of our activities, events, facilities and services;
• Recruitment processes (including for volunteers, internships and work experience);
• Responding to enquires and complaints; and
• Advertising including on various social media platforms.

Beaute Pacifique generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, eg:
• Social Media;
• Our affiliated and related companies; and
• Third-party suppliers and contractors who assist us to operate our business.

Beaute Pacifique also collects and uses personal information for market research purposes and to innovate our delivery of products and services.

HOW DOES BEAUTE PACIFIQUE INTERACT WITH YOU VIA THE INTERNET?

You may visit our website www.beaute-pacifique.com/au without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Beaute Pacifique will be managed in accordance with this Privacy Policy.

Beaute Pacifique’s websites use cookies. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.

You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

Beaute Pacifique’s websites may contain links to third-party websites. Beaute Pacifique is not responsible for the content or privacy practices of websites that are linked to our website.

CAN YOU DEAL WITH BEAUTE PACIFIQUE ANONYMOUSLY?

Beaute Pacifique will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for Beaute Pacifique to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.

HOW DOES BEAUTE PACIFIQUE HOLD INFORMATION?

Beaute Pacifique stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

Beaute Pacifique maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, eg, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.

We take steps to destroy or de-identify information that we no longer require.

DOES BEAUTE PACIFIQUE USE OR DISCLOSE YOUR PERSONAL INFORMATION FOR DIRECT MARKETING?

Beaute Pacifique may use or disclose your personal information for the purpose of informing you about our services and products, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.

If you opt-out of receiving marketing material from us, Beaute Pacifique may still contact you in relation to its ongoing relationship with you.

HOW DOES BEAUTE PACIFIQUE USE AND DISCLOSE PERSONAL INFORMATION?

For clients

The purposes for which we may use and disclose your personal information includes to allow us to complete your order and facilitate delivery of products, dermatological consultation and cosmetic treatment, to allow you to follow the condition of your skin over a number of years by storing your ultra-sound images, if you consent to this occurring and the provision to you of our newsletters and individual marketing, including customized offers and services.

Disclosure to contractors and other service providers

Beaute Pacifique may disclose information to third parties we engage in order to provide our products and services, including contractors and service providers used for delivering products, data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance or development, printing, archiving, mail-outs, and market research.

Personal information may also be shared between related and affiliated companies of Beaute Pacifique, located in Australia and overseas.

Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.

Use and disclosure for administration and management

Beaute Pacifique will also use and disclose personal information for a range of administrative, management and operational purposes.

This includes:
• Administering billing and payments and debt recovery;
• Planning, managing, monitoring and evaluating our services;
• Quality improvement activities;
• Statistical analysis and reporting;
• Training staff, contractors and other workers;
• Risk management and management of legal liabilities and claims (eg, liaising with insurers and legal representatives);
• Responding to enquiries and complaints regarding our services;
• Obtaining advice from consultants and other professional advisers; and
• Responding to subpoenas and other legal orders and obligations.

Other uses and disclosures

We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

DOES BEAUTE PACIFIQUE DISCLOSE YOUR PERSONAL INFORMATION OVERSEAS?

Beaute Pacifique is a global organisation and works with clients, service providers, sponsors and commercial interests across the globe. It is likely that your personal information will be disclosed to overseas recipients.

Unless we have your consent, or an exception under the APPs applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your personal information.

Entities which are related entities of Beaute Pacifique, or are otherwise affiliated with Beaute Pacifique, have operations in numerous countries around the world. Please see our website for a detailed list of countries that we operate in. In circumstances where your information is disclosed to overseas recipients, those recipients are likely to be located in countries in the regions in which Beaute Pacifique and its related entities and affiliates operate.

HOW CAN YOU ACCESS OR SEEK CORRECTION OF YOUR PERSONAL INFORMATION?

You are entitled to access your personal information held by Beaute Pacifique on request. To request access to your personal information please contact our General Manager using the contact details set out below.

You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the APPs. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

WHAT SHOULD YOU DO IF YOU HAVE A COMPLAINT ABOUT THE HANDLING OF YOUR PERSONAL INFORMATION?

You may contact Beaute Pacifique at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to the General Manager at the contact details set out below.

The General Manager will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that Beaute Pacifique may have breached the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the OAIC website.

HOW CHANGES ARE MADE TO THIS PRIVACY POLICY?

Beaute Pacifique may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

HOW CAN YOU CONTACT BEAUTE PACIFIQUE?

The contact details for Beaute Pacifique are:

Beaute Pacifique General Manager
8/1470 Ferntree Gully Road Knoxfield, Victoria 3180
lisa.au@beaute-pacifique.com
info.au@beaute-pacifique.com
(03) 9562 0513

This Privacy Policy was last updated in November 2019.